Frequently Asked Questions
1. How can I track my order?
Once your order is dispatched, you will receive an email with a tracking number. You can use this number to track your order via the carrier’s website.
2. How long will it take for my order to arrive?
- Standard Shipping: 7-15 business days
- Expedited Shipping: 3-5 business days
- Express Shipping: 7-15 business days
Delivery times may vary based on your location.
3. Can I change my order after it's placed?
Once an order is processed, it cannot be changed. If you need to cancel or modify an order, please contact us as soon as possible at hypetoy-au@outlook.com, and we will do our best to assist you.
4. How do I return an item?
We accept returns on unused and unopened items within 30 days of delivery. To initiate a return, please email us at hypetoy-au@outlook.com, and our customer support team will guide you through the process.
5. What payment methods do you accept?
We accept various payment methods, including credit/debit cards and PayPal. Payment options will be available at checkout.
6. What should I do if my item arrives damaged?
If your item arrives damaged, please contact us immediately at hypetoy-au@outlook.com with photos of the damage, and we will assist in processing a replacement or refund.
7. Do you offer gift cards?
Currently, we do not offer gift cards, but check back soon for updates.
8. How can I contact customer support?
You can reach us by email at hypetoy-au@outlook.com. Our customer support team is available to assist you with any questions or issues.