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CONTACT US FOR ANY QUESTIONS

    FREQUENTLY ASKED QUESTIONS

    Will I receive the same product that I see in the picture?

    Yes, the product you receive will be exactly as shown in the pictures on our website. We strive to ensure that all product photos accurately represent the item, including its size, color, and design.

    Please note that slight color variations may occur due to differences in screen resolution or lighting, but the product quality and features remain the same. If you have any concerns or questions, feel free to contact our support team. We’re here to help!

    Where can I view my sales receipt?

    To view your sales receipt, you’ll typically need to log into your account on the website where you made the purchase. Here are the general steps:

    1. Visit the website where you made the purchase.
    2. Log in to your account (if required).
    3. Go to your order history or purchase history section.
    4. Locate the specific order you want the receipt for.
    5. There should be an option to view or download the receipt (often labeled as “Order Details” or “Invoice”).

    If you made a purchase through your Hypetoy store, you should be able to find the receipt in your store’s admin panel, under “Orders” or “Transactions.”

    If you’re referring to a different purchase and can’t find the receipt, let me know more details, and I can guide you further!

    How can I return an item?

    If you are not satisfied with your purchase, you can request a return or exchange within 30 days of receiving the item. Please ensure the product is unused, undamaged, and in its original packaging. You can submit a return request through the “My Orders” section of your account. We will provide you with a return label and guide you through the return process. Return shipping fees may be the customer’s responsibility, depending on the item and reason for the return. Please refer to our return policy for more details.

    How can I view my order and receipt?

    Log into your Hypetoy account and go to the “My Orders” page, where you can view all your past orders. Click on a specific order to see detailed information and download your electronic receipt.

    Can I modify my order?

    If your order has not yet been shipped, we will do our best to help you modify your order. Please contact our customer service team (via email or live chat) as soon as possible, and we will assist you in making changes. Any price differences after the changes may affect the payment amount.

    How can I contact customer service?

    You can contact us through the following methods:

    • Email: hypetoy-au@outlook.com
    What payment methods does Hypetoy accept?

    We accept a variety of payment methods, including:

    • Credit Cards (Visa, MasterCard, American Express)
    • PayPal
    • Bank transfer
    Do you offer a warranty on your products?

    Some of our products come with a limited warranty. You can view the warranty terms and period on the product page. If your item has a defect, please contact customer service, and we will offer a repair or replacement service.

    How can I track if my order has shipped?

    Log in to your Hypetoy account and check the status of your order under “My Orders.” You will be able to see the shipping progress, and tracking numbers will be provided to track your package on the courier’s website.

    What should I do if I receive a damaged item?

    If you receive a damaged or defective product, please contact us immediately. We will arrange for a return or replacement, and ensure you receive a fully intact product. Please provide photos of the damaged item to help us process your request more quickly.